Returns procedure - Get in touch with the team
Consumer purchasing rights - Return and exchange
On this part of the site you can locate detailed information on our customer-friendly returns policy including return time frames and conditions.
BH Office Supplies's exchange procedure
In addition to our refund policy, BH Office Supplies also supplies a great exchange policy in the event that you are less than 100% satisfied with your items. If you do wish to exchange an item you should:
Return the product within the allotted time
Make it obvious which the exchange product is and what you want to swap it for
Call the team if the product you want is more expensive than your original item
BH Office Supplies will automatically refund you the difference if the original product is more expensive than the exchange product
When you apply to exchange an item it would be preferable if you could explain to us why you'd like to exchange the item e.g. wrong colour, wrong material etc. This little piece of information helps us to drastically improve our customer service and supply you with an improved shopping experience next time you visit us. For further details of our exchange policy contact BH Office Supplies today.
What is your returns criteria?
The BH Office Supplies team at 100% happy to offer a complete refund service to any of our customers who are not 100% satisfied with their goods, however in order to qualify for one of our refunds you must:
Return the items in mint condition
Return the item with its original packaging
Return the package to us within the time frame specified
If you manage to meet this criteria BH Office Supplies are delighted to offer all customers 100% of their money back. however if we do not receive the goods in the condition stated above BH Office Supplies might only provide you with a partial refund or in some extreme cases no refund at all. If like more information on our returns policy in terms of your rights contact BH Office Supplies via our enquiry form today. ***Please note if your goods are damaged upon delivery you need to let the BH Office Supplies team know as soon as possible - they will then be able to offer a full refund or exchange service.***
Refund policy
To be entitled to a refund you must meet the criteria clearly stated on this page. If you return the unwanted item to us with 28 working days in perfect condition along with its original packaging, BH Office Supplies are happy to give you a 100% refund - from the date we receive the item you will be credited with a refund for the full amount within 14 days (subject to certain terms and conditions). If you haven't received the refund payment within that time please get in touch with the customer services team as soon as possible. ***Please note BH Office Supplies does not recommend using couriers. To protect your interests we strongly recommended asking for a receipt upon postage - if a dispute arises this can be used as evidence. Get in touch with BH Office Supplies to find out more.***